| 編號 | 商品編號 | 商品名稱 | 作者 | 類別 | 使用課程名稱 |
| 1 | 9-396-357 | McKinsey & Co.: Managing Knowledge and Learning | Bartlett, Christopher A. | General management | Service Management:Case Study( 355568001 ) |
| 2 | 9-506-055 | Best Buy Co., Inc.: Customer-Centricity | Lal, Rajiv;Tarsis, Irina;Knoop, Carin-Isabel | Marketing | Service Management:Case Study( 355568001 ) |
| 3 | 9-601-163 | Ritz-Carlton Hotel Co. | Sucher, Sandra J.;McManus, Stacy | Service management | Service Management:Case Study( 355568001 ) |
| 4 | 9-673-057 | Benihana of Tokyo | Sasser, W. Earl, Jr.;Klug, John R. | Service management | Service Management:Case Study( 355568001 ) |
| 5 | 9-904-071 | Strategic Review at Egon Zehnder International (A) | Nanda, Ashish;Morrell, Kelley | Other | Service Management:Case Study( 355568001 ) |